Terms of service

Last updated 7 September 2026.

The agreement

These terms govern your use of the Llumo platform. By requesting a workspace or using one, the organisation you represent accepts them, and you confirm you may accept them on its behalf.

Llumo operates the Llumo platform at llumohq.com and is the controller of the personal data described here. Reach us at support@llumohub.com.

What the service is

Llumo tracks how AI assistants and search engines answer questions about your brand. We provision a workspace for your organisation, run the prompts you choose against the AI models you select, and report what those answers contained. Optional features include an in-app assistant and, if you connect it, reporting drawn from your own Google Analytics and Search Console.

Your account

Keep your sign-in details to yourself and tell us promptly if they are exposed. You are responsible for what is done through your workspace. We may refuse or close a workspace that is used to break these terms.

Acceptable use

You agree not to:

• break the law, or infringe anyone’s rights, with the service or its output;
• upload someone else’s credentials or personal data you have no right to hand over;
• probe, overload or work around the platform’s limits, or resell access to it; or
• use the service to build a competing product from the platform itself.

Your content, and ours

Your prompts, brand information and the reports produced for you remain yours. You grant us only the licence needed to run the service for you: to store that content, send it to the model providers you selected, and display the results back to you. The platform, its software and its design remain ours.

Third-party services

The service depends on AI model providers, payment processing and, where you connect them, Google’s APIs. Your use of those services is also subject to their terms. We are not responsible for their availability or for how they change, and an AI model’s answer is its own: we report what was said, we do not warrant that it is true.

Fees

Subscriptions are billed in advance for the period shown at checkout; prepaid balances are drawn down as you use them. Payments are handled by Dodo Payments. Charges already incurred are not refundable except where the law requires it. Where a plan includes an allowance, exceeding it may pause your workspace until the next period or a top-up. Prices may change with at least thirty days’ notice before your next renewal.

Availability

We work to keep the service up but do not promise uninterrupted service. Maintenance, provider outages and upstream changes can interrupt it. The service is provided as it is, without warranties beyond those the law does not let us exclude.

Liability

Neither party excludes liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not permit to be excluded. Subject to that, we are not liable for indirect or consequential loss, lost profits or lost data, and our total liability in any twelve-month period is limited to the fees you paid us in that period.

Suspension and ending the agreement

You may close your workspace at any time by telling us. We may suspend or close it if fees go unpaid, if these terms are broken, or if we must to protect the platform or comply with the law. When it ends we delete your workspace content as set out in the privacy policy; ask us before closing if you want an export.

Changes to these terms

We may update these terms. Material changes are emailed to the contact on your account before they take effect, and continuing to use the service after that means you accept them.

Contact

Questions about these terms go to support@llumohub.com.